If you haven’t found the answer to your question in our Academy, our Customer Success Managers are here to help.
Depending on your question or issue, our team will likely need some information from you to help you as efficiently as possible.
Below is a guide to help you provide the right details.
My question is about platform access
1. Requesting new access
If you want to add or modify users, please send your request to [email protected].
For your information, access to the platform is limited to three users per organization.
2. Requesting account deletion
If you wish to delete your account, please send your request to our support team at [email protected].
3. Changing your password
We wrote an article about this in our Academy.
My question is about training
Depending on your contract, we can offer a training session for your company. Please contact the support team at [email protected].
My question concerns the data displayed on the platform.
- I can't find all of my products
- Some of my products are missing from my assortment
- Some of my products are incorrectly categorized
- Some of my products are assigned to the wrong brand
- I see duplicates in my brands
To help us handle your request more quickly, please include:
- The exact location of the problem on the platform
- An attachment showing your selected settings and the incorrect value (EAN, label, brand, or categorization)
- If possible, the expected correct value (EAN, label, brand, or categorization)
Correction requests are not automatically included in the generated Excel/CSV files. We do not offer file updates after automatic generation on the platform.